Telemedicine
Conduct remote visits, answer questions, and run source data verification over secure, encrypted chat and video — all inside ProCTTH. No external meeting links, no extra accounts.
What you get
Telemedicine turns the platform into the meeting room, so decentralised visits don't depend on consumer video tools that fall outside your compliance perimeter. Site staff join from the desktop console with the subject's record beside the call; subjects join with one tap from the study app — no links, no logins, no installs. Calls and chat threads are encrypted, attributed to the right subject, and retained for monitoring, so a remote visit carries the same evidentiary weight as an on-site one.
Engagement
Telemedicine
Purpose-built for hybrid & decentralized trials — one workflow across desktop and mobile.
Desktop for study teams, mobile for subjects
Telemedicine works across the ProCTTH hybrid platform — site staff (CRC, PI, CRA) work on the desktop web console, while subjects access the study from the mobile app.
Desktop console
CRC · PI · CRA
PI and CRC run remote visits with the subject's chart open in the same screen, take in-call notes, and answer chat questions. CRAs use secure video for remote source data verification.
Mobile app
Subject
Subjects start a secure chat or join a scheduled video call with one tap from the study app — no meeting links or separate accounts needed.
From setup to outcome
Schedule the contact
Site staff book a remote visit or the subject opens a chat thread from the app.
Join securely
Both sides connect inside ProCTTH over an encrypted channel — no external links.
Document live
Staff capture notes and outcomes during the call, tied to the subject's record.
Retain for monitoring
Encrypted recordings and chat history are retained for compliance and remote SDV.
Common questions
Do subjects need another app?
No. Chat and video run inside the existing study app — there are no third-party meeting links or extra accounts.
Are calls compliant?
Calls and messages are encrypted, attributed to the correct subject, and retained so remote visits hold up under monitoring.
Can CRAs use it for SDV?
Yes. CRAs can run remote source data verification over secure video without travelling to the site.